|Learning Center FAQs|
Welcome to the new PSDA Learning Center. Below are FAQs to help you get started on the new education portal.
1. What is new about the system?
We are excited to bring you an upgraded and enhanced user experience with the PSDA Learning Center. The new PSDA Learning Center will make training your team easy and accessible. With this new platform, you can rest assured that you will have access to the same training courses, and additional content in the future. The new platform will make purchasing and accessing courses much simpler. You will be able to track where you are in the courses, completion status, and receive certificates once you complete a bundle to show proof of completion and expertise.
2. How do I log in?
Note: You do not need to be logged in to view the course offerings, descriptions, and pricing, but you do need to be logged in to access the PSDA Learning Center and to receive member pricing before making a purchase. You must be logged in with a member level account. If you are a non-member and interested in content, please email email@example.com.
3. Does each person need their own login?
Yes, each participant needs an individual login to purchase their own courses. This allows the participant to know exactly where they left off, track their progress, and allow them to print education certificates. PSDA has updated the pricing structure to reflect multi-participant accounts.
4. How do I get access to previous course work?
With the migration to the user-friendly platform, past course results will not be reflected in your new account. Rest assured, we will keep records and reports of all course work activity on file. If you need to receive your records, please reach out to firstname.lastname@example.org. We will be happy to reinstate any courses you might have purchased in the last 90 days so that you can complete that course on the new platform. Anything past 90 days, we can send you a record of completion for the courses completed.
5. How long do I have to complete my courses?
Once you activate a purchased course in the new system, you will have 90 days to complete the course. After 90 days, your course access will be deactivated and you will have to repurchase the course.
6. What type of content is available?
All of the same training courses will be available for purchase and review in the new system, with the exception of the Professional Training courses. Not to worry, we are working on adding more courses in the future and will continue to expand the course offerings. Don't forget to check out our webinars as well.
7. What are the pricing options?
There are 3 pricing options for all of our training courses:
In order to gain access to the complimentary content, you must be logged into PSDA.org in your member account. Though the complimentary content is free, you must still “purchase” those courses and activate them for them to appear in your PSDA Learning Center. They will just be priced at $0.
8. How do I search for courses?
All available training courses along with descriptions, bundle packages, and pricing can be found on PSDA.org. You will also see purchase icons on the individual course pages.
9. How do I complete and activate a purchase?
On each training course description page you will see a button that allows you to add the course to your shopping cart and purchase. By clicking this link, you will be taken to the shopping cart area where you will be asked if you would like to add that course to your cart. Next, you will proceed to checkout where you will enter payment information. Once the payment is complete, you will receive an email with a link to activate the course. This step is important ; you must click the link and activate the course before it will appear in your PSDA Learning Center. Once you activate the course, it will automatically appear in your PSDA Learning Center anytime you enter, but you must activate it the first time.
10. Who do I contact if I have questions?
Please reach out to email@example.com with any questions. We are here and happy to help.