Join PSDA   |   Contact Us   |   Sign In
PSDA On-Demand Training Library

Take advantage of convenient, web-based training designed to help drive growth for your business and advance your career. Topics include sales, customer support, product knowledge, and general professional development, ensuring that you have access to the right education, right when you need it. 

Access the On-Demand Training System

Members please log into the PSDA site and use the button below. Contact PSDA Headquarters if you need your login credentials.

Log in to PSDA.org (you must be logged in before you access the library.)



Developed with funding provided by the Print Education & Research Foundation (PERF), these educational offerings are intended to help drive growth for your business and advance your career. It’s all here—at your fingertips.

Training Plans for Customer Service Representatives (CSRs)
Training Plans for Sales Professionals
Additional PSDA Training Bundles
Individual Training Courses

Training Plans for Customer Service Representatives (CSRs)

Customer Service 101

Your business depends on having a strong relationship with your clients, and that means they need to have an excellence customer service experience every time they engage with your team. PSDA’s Customer Service 101 will help provide your CSRs with the tools to make sure they understand what customers expect from their conversations, they key drivers of a strong relationship, and how to address difficult situations.

Audience: All Customer Service Representatives and client-facing employees

Member Price: Free!

Non-Member Price: $199

Print 101

This training curriculum will provide a review of the major print distribution functions, and will allow professionals who are new to the distribution industry a chance to learn about some of the major terminology they’ll need to understand when communicating with customers.

Audience: All employees who are new to the printing/distribution industry.

Member Price: $150 (coupon code must be used at checkout to receive member pricing; contact PSDA headquarters for the code)

Non-Member Price: $300

Looking for even more industry-specific information? Try the "Basics of Printing” Bundle

Get more detail on training bundle content

Training Plans for Sales Professionals

Social Selling Boot Camp

To allow even more people to benefit from our 2014 Social Selling Boot Camp, this 4-part series is now available on-demand! Learn from sales expert Kurt Shaver how to leverage LinkedIn to build an outstanding LinkedIn profile, grow their professional network, connect with decision makers and attract buyers via social engagement.

Audience: Sales professionals with at least 3 years of experience who are new to the print distribution industry, as well as experienced print sales professionals.

Member Price: Free!

Non-Member Price: Not available – this is a PSDA member exclusive.

Successful Negotiating Bundle 

Negotiations are an undeniable art. You can explore ways to tackle those tough negotiation situations with this 8-course bundle, ranging from the basic nature of negotiations to collaboration strategies to the importance of active listening. Select this bundle for a full-scale understanding of the strategies, tactics and solutions that lead to successful negotiation outcomes.

Audience: New sales professionals.

Member Price: Free!
Non-Member Price: $198

The Basics of Printing Bundle

Perfect for someone new to the print industry, this bundle offers a range of introductory courses on a variety of topics relating to the basics of print. Discover the print business through color theory, printing jargon, PURLs, offset, paper and more. Available as an 11-course package or individually, you want to make sure that your next team member receives the proper initiation to the industry through this hand-selected starter collection.

Member Price: $49 per course or $249 for bundle (coupon code must be used at checkout to receive member pricing; contact PSDA headquarters for the code)
Non-Member Price: $98 per course or $498 for bundle

Get more detail on training bundle content

Additional PSDA Training Bundles


Variable Data Printing (VDP) Bundle

This bundle was established by industry experts specifically for PSDA Members. Knowing that consumers remember just four of the 3,000 messages they’re exposed to every day, Roger Buck of The Flesh Company spear-headed the development of these courses which serve as an extensive overview of how to approach variable data projects from start to finish.

Member Price: $149 per course; $249 for two courses; $499 for complete bundle(coupon code must be used at checkout to receive member pricing; contact PSDA headquarters for the code)
Non-Member Price: $298 per module; $498 for two courses; $998 for complete bundle

Professional Development Bundle

Take your career to the next level with this 12-course bundle that will further develop your presentation skills, sales techniques, customer service, leadership and more. Explore methods to build and lead a team, deal with difficult people, and create "moments of magic" through stellar customer services delivery. Available only as a bundle, you won’t want to miss a single one of these informative and skill-building courses.

Member Price: Free!
Non-Member Price: $299
* only available via bundle

The Basics of Printing Bundle

Perfect for someone new to the print industry, this bundle offers a range of introductory courses on a variety of topics relating to the basics of print. Discover the print business through color theory, printing jargon, PURLs, offset, paper and more. Available as an 11-course package or individually, you want to make sure that your next team member receives the proper initiation to the industry through this hand-selected starter collection.

Member Price: $49 per course or $249 for bundle (coupon code must be used at checkout to receive member pricing; contact PSDA headquarters for the code)

Non-Member Price: 
$98 per course or $498 for bundle

Get more detail on training bundle content

Individual Courses Available

PSDA On-Demand offers a variety of courses on an individual basis, allowing you to pick the courses one-by-one, based on your needs and job role. Log in to access the full on-demand training library to browse the offerings by subject area.


 

Calendar