2011 CONFERENCE HOME│AGENDA│ EDUCATION│SPEAKERS│EXHIBITORS│SPONSORS│2010 IN REVIEW
North American Managing Director, Mobile Marketing Association
Becker is responsible for overseeing the association’s North American membership, research, strategic initiatives, events and education efforts. He also holds the position of founder and strategic advisor to iLoop Mobile Inc., an industry-leading mobile marketing solutions provider. He is an adjunct professor of mobile marketing at Golden Gate University and is pursuing his doctorate at GSU, focusing on next-generation consumer personal control and information management (PCIM) business models. Previously, he held business development, marketing and sales positions with Ecrio Inc., Nuvomedia Inc., Agilent Technologies and A&D Engineering in Japan and the Americas. Becker is a recognized expert in the mobile marketing field and has extensive experience in technology startup business development, sales and marketing. He speaks regularly at industry conferences, is the founder and publisher of the International Journal of Mobile Marketing, and wrote two books (Mobile Marketing for Dummies and Web Marketing All-in-One for Dummies), more than 75 articles and five book chapters.
Partner, Bann Business Solutions
Mike Bann along with his brother Bill Bann own Bann Business Solutions. The roots of Bann go back to 1939 when their grandfather first opened Bann Printing. Their father grew the business into a 100 plus employee manufacturer. Today Bann is a pure sales distributorship with 10 employees. While they are focusing on the new MSP model they still are firmly entranced in supplying traditional print, promotional products and office supplies. Mike is a single father with 3 kids living with him in St Paul, MN. Mike loves to Extreme ski in Big Sky, MT, annually bikes over 2000 miles, and still carries a 1 handicap.
President, Front Line Marketing
A graduate of Wake Forest University, Bruce Cameron has over 20 years experience in advertising and marketing in Florida, Ohio and Illinois. His marketing credentials have been honed with the national firms of Fahlgren Marketing and Foote, Cone and Belding Advertising as Vice President and Marketing Director leading accounts McDonald's, and Taco Bell. It is through intimate knowledge of these high traffic, human capital intensive, low margin businesses, as well as the business owners that run them, that he came to realize that sustained, profitable sales and transaction growth comes from the interactions that occur on the front line. To focus on this marketing science full time, he formed Front Line Marketing seven years ago. Applicable anywhere sales and service are a factor, Cameron has found clients in the food, financial, telecommunication, printing, distribution, and promotions industries. Using as the base his interactive programs, Sparks Fly! and G.R.E.A.T. Calls, Cameron works to help CEO's and CSR's alike make the paradigm shift of seeing and using service as a traditionally defensive strategy, to creating and implementing service as a powerful offensive sales tool.
Business Development Manager, HP Indigo and InkJet Press Solutions, AMS
Leon Clarin is a Business Development Manager for HP Indigo and InkJet Press Solutions, AMS serving the North Central Region. HP provides Digital Print Technology to leading graphic arts companies from grand format to digital offset to inkjet and inkjet web. Leon assists his customers with Economic Analysis, Market Assessment, Application Development and Sales Training. Leon is a frequent speaker at regional and local graphic arts events and HP customer events where he presents on several different topics where "Effective Communication" is the theme. The value of print as a business tool is under constant pressure. Leon believes it’s our collective responsibility to understand print’s value in a changing world, to change how print is perceived in the markets we serve and to make sure print is viewed as a competitive communication partner, not an artifact of the past. Leon resides in Overland Park, KS with his wife Mary Jane.
Instructor and Author Customer Service in the Printing Industry
Rich Colbary is a graphic arts consultant in Los Angeles, and has 40 years experience in the printing industry, including 30 years in production and customer service management. Rich developed a customer service training program for the Printing Industries Association of Southern California (PIASC) and has been teaching this class for the past 18 years. He also teaches production management and communication classes for PIASC. Rich also consults for individual printing companies in the Los Angeles area. His book, Customer Service in the Printing Industry has been published by the Graphic Arts Technical Foundation (GATF) in Pittsburgh.
President, Parlay Communications Ltd.
When Dahl graduated from the University of Illinois and started climbing the ladder at a Fortune 500 company, she soon learned a hard lesson not often taught in school — the importance of a strong personal brand and professional network. Throughout her 20-year career in marketing and sales, she worked hard to develop these invaluable corporate skills. Today she is well known for her Sway Factor™ system for social networking success, wrote two forthcoming books and one is of the most sought-after thought-leaders in the industry. Sima launched Parlay Communications in 2008 to advise companies and professionals about digital branding and communications. Through presentations, corporate coaching and sales training, she has helped hundreds of business owners learn the art of online networking. Often referred to as the Dale Carnegie of the Digital Age, Sima is known for her high-energy, no-nonsense approach to using tools such as LinkedIn and Facebook to forge a unique personal brand, create a strong professional network, and encourage business referrals. Sima serves on several industry boards, is a bylined columnist for Marketing News and Social Media Marketing magazines, and teaches Social Media at the Lake Forest Graduate School of Management.
Chief Strategy Officer and Co-Founder, Tippingpoint Labs
Tippingpoint Labs is a Boston-based online content marketing agency. Since 2002, Andrew Davis has been creating and implementing digital content strategies for consumer brands including Putnam Investments, TomTom, and Breville.
Prior to Tippingpoint Labs, Andrew developed and marketed products for ThinkAgent Technologies, SalieMae Solutions, and The Stock Market Photo Agency. He developed content for broadcast networks including CNN, Fox News, ABC Family, NBC and CBS. Andrew also managed the Muppet workshop for The Jim Henson Company in the late 1990's, working on films, "Muppets from Space" and "Elmo in Grouchland," as well as TV, "Sesame Street" and "Bear in the Big Blue House." Andrew Davis has a B.S. in Television and Film from Boston University. He co-authored a book of short stories in 1998 entitled The Way Things Were. In 2001, Drew co-wrote and produced a documentary film called "Roadside Ambition: One small town with two huge balls."
CEO, Training International Inc.
Dhanam's journey to becoming one of the most dynamic speakers in North America began in southeast India with a dream to move to the US. He arrived in New York City in 1986 with $9 in his pocket and a burning desire to achieve the levels of success he’d seen in the American made movies he saw as a child. Dhanam won a sales contest and a ticket to a seminar conducted by Zig Ziglar. That chance encounter in 1991 led to an association with Zig and his company, Ziglar Inc., that exists until this day. From telemarketer to Vice President of Training for Ziglar Training Worldwide and Director of International Operations for Ziglar Training Systems, Krish’s climb to the top has been phenomenal. He learned first-hand what it takes to be a stand-apart speaker from his mentor, friend and now colleague, Zig Ziglar.
Dhanam is the author of The American Dream from an Indian Heart, and professional speaking career has taken him to 45 states and 30 countries. He has shared the speaking platform with Zig Ziglar more often than any other speaker, and his dynamic, energetic, engaging and often riveting speaking style allows him to shine when so many others would pale by comparison. He can take a listener from laughter to tears and back again in an instant; his message of hope, his passion for freedom and his immigrant’s perspective leave his audiences inspired, grateful and challenged. His background, experience and wisdom, which comes only from climbing your way to the top, position him perfectly to teach and inspire you and your organization.
Consulting Contributor, Intellective Solutions
Pat Fortunato is the founder and Managing Partner of Global Networks Consulting. The firm offers consulting services for companies to optimize workflow efficiency of document management requirements and to develop a significant internet geo targeting Web presence.
The company's most recent success has been in the "Managed Print Services" market space, while creating and implementing a business model customized for Direct Sales organizations, BTA dealers and Value Added Resellers.
Previously to establishing Global Networks Consulting, Pat served in various senior management roles with Konica Minolta Business Solutions, as Vice President of Color Solutions and Production Printing Systems for the USA. He was recognized with worldwide leadership awards for both business units, as the result of gaining industry market share leadership positions, during his tenure.
In addition, throughout his 20 years of industry experience, he managed large operations, including Major Accounts, Solutions Sales and Channel Expansion for Sharp Electronics and IKON Office Solutions that produced consistent revenue and profit growth overachievement.
Pat is an original member of The Global Information Network (GIN) which is a private, exclusive, member-only global association of individuals.
Henry S. Givray
President and CEO, SmithBucklin Corp.
SmithBucklin is the world’s largest association management and professional services company providing full-service management and related staff resources to more than 320 trade and professional associations, government institutes and corporations. Henry Givray previously worked for SmithBucklin between 1983 and 1996, and became CEO in 2002. SmithBucklin’s mission is to drive growth and build sustained competitiveness for its client organizations.
Givray is a dedicated, ongoing student of leadership, committed to speaking and writing on the topic as a way to teach and give back. He has written two articles for BusinessWeek, "Leadership Lessons from Mom” and "When CEOs Aren’t Leaders,” and his timely commentary "We Need Real Leaders — Not Just Lofty Titles” was published in Crain’s Chicago Business. Givray’s thoughts on leadership and culture have been prominently cited in several books including Results Rule! Build a Culture that Blows the Competition Away, by Randy Pennington; Second to None, by Charles Garfield; Reinventing Talent Management, by William A. Schiemann; and On My Honor, I Will: The Blueprint for Integrity-Driven Leadership, by Randy Pennington. Givray is one of 25 leaders featured in the 2007 book Apples Are Square — Thinking Differently About Leadership, by Susan Smith Kuczmarski and Thomas D. Kuczmarski, in which the authors reveal the results of their five-year search for characteristics of the ideal 21st century leader.
Previously, Givray served as chairman, president and CEO of CourtLink Corp., an online service for retrieving court records and electronically filing legal documents to and from our nation's courts. In 2001, he led the successful sale of CourtLink to LexisNexis.
Vice President, Communication & Marketing Services, Xerox
Susan Kelly joined Xerox in 2009 to help lead the company's world-class Communications and Marketing Services Practice with the goal of providing clients the ability to dramatically improve marketing and communication effectiveness and top-line revenue growth. Before joining Xerox, she was the CEO and president of K/P Corp., a marketing services provider for Fortune 1000 companies that developed industry-leading integrated data-driven marketing solutions. She also is the founder of Raine Media Inc., a consulting services firm that develops the strategies and technology infrastructure to help clients engineer how to better reach their customers and reduce costs related to ownership for document management programs. Kelly is an active member in the Direct Marketing and Media Industry Association's Supply Chain Committee and CMO Council. During her extensive career, Kelly has held senior executive positions at R.R. Donnelley, RRD Direct, Pitney Bowes and Gannett. In 2005, she received the PIA/GATF’s Naomi Berber Award, which honors women who have made major contributions to the graphic communications industry. Through her commitment to thought-leadership activities, Kelly has contributed significant insights and analyses toward promoting growth and value in the media industries.
Principal, JFM Concepts and Author of Cross Media Marketing 101: The concise guide to surviving in the C-suite
Michelson is a globally recognized thought leader and practitioner in all aspects of cross media and digital marketing and sales. His personal experience spans business-to-business software, services and durable goods as well as various business-to-consumer products and services. Michelson is particularly skilled with software as a service (SaaS) sales. He has extensive international experience in the creation and execution of advanced cross media and one-to-one integrated digital campaigns in multiple channels in a wide variety of verticals for direct sales and lead generation. He has personally sold, developed and executed industry recognized cross media marketing strategies for firms such as AAA, United Health Care, Caterpillar, Hewlett-Packard, Marriott, Hartford Insurance and California Closets. He is a sought-after sales and marketing consultant, and frequent speaker at conferences, trade shows and peer groups focusing on sales, marketing and digital media.
Director of Business Development Strategies, InfoTrends
Morrison oversees all activities of InfoTrends’ business development efforts, ensuring that high quality services and deliverables are provided to clients. Before InfoTrends, she was vice president of sales, national accounts and production printing for Katun Corp. With an extensive industry background, she has held similar positions with companies including Danka, IKON Office Solutions and Xerox.
Claudia St. John
President, Affinity HR Group LLC
St. John has 20 years of experience in global human resources, communications and benefit administration. She started her strategic HR consulting practice while living and working in Switzerland. Since that time, she has served as vice president for people for a large national benefits administrator, and has since grown her HR consulting practice nationally. While in Geneva, Switzerland, St. John worked as a consultant for Mercer Human Resources Consulting in their Global HR and Information Systems practice. Before moving abroad, she served as a senior consultant specializing in strategic planning, benefit program development, program evaluation, vendor negotiations, project management and employee communications at Mercer Human Resource Consulting, the nation’s top human resources consulting firm. Her clients included Lockheed Martin Corporation, Black & Decker, Atlantic Coast Airlines, Lafarge North America and Union Carbide. From 1988 to 1997, St. John focused on employee benefits and healthcare policy, serving as a senior policy expert for the AFL-CIO and as a manager for the Blue Cross and Blue Shield Association’s National Labor Office. She served as a policy expert for various federal health care reform campaigns, developed communications strategies and managed grassroots outreach.
Chief Sales and Strategy Officer, Consent Media
Snyder leads the sales and strategy direction for Consent Media and its customers. He started in mobile in 1999 while working for Donnelley Marketing (now InfoGroup). He sold and built a mobile marketing database in Caracas, Venezuela. The project was so successful that he had a passion to replicate it for companies in the U.S. He partnered with Digacomm to start Affinity Mobile. Snyder started the company and built an SMS messaging program for RadioShack and Walgreens. Delivering more than 1,200 SMS campaigns, Affinity Mobile averaged a 38 percent response rate. The company also delivered the first mobile money transfer application for Western Union. Before starting Affinity Mobile, Snyder worked for Experian Marketing Services, Donnelley Marketing and Procter & Gamble.