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Customer Service Excellence Essentials

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Members must log in to PSDA.org to access the Learning Center. Contact PSDA Headquarters if you need your login credentials.

Not a member? To purchase an educational session or package, contact education@psda.org for non-member pricing and download process.

 



Which training package is right for you? View the educational offerings descriptions below and them click "Purchase" to add the courses to your cart for checkout. 

 Please note: this courses are complimentary for members, but you must still "Purchase" them for them to appear in your Learning Center.

  • Customer Service Excellence Essentials: Part 1 (Faculty: PSDA) (Length: 01:04:45)
    • Creating Balanced Relationships: learn the right balance between company and customer responsibilities and how to achieve this through using a customer SLA.
      • Customer Service Excellence Essentials: Part 1
      • Price: Complimentary for Members
  • Customer Service Excellence Essentials: Part 2 (Faculty: PSDA) (Length: 01:05:13)
    • Getting the Right Information from the Customer: learn how to understand the customer’s project aims and take the right specifications every time with these proven tools and techniques.
      • Customer Service Excellence Essentials: Part 2
      • Price: Complimentary for Members
  • Customer Service Excellence Essentials: Part 3 (Faculty: PSDA) (Length: 00:58:40)
    • Making Sure the Customer Understands You: learn how to communicate in different ways and to work in the customer’s comfort zone.
      • Customer Service Excellence Essentials: Part 3
      • Price: Complimentary for Members
  • Customer Service Excellence Essentials: Part 4 (Faculty: PSDA) (Length: 00:59:54)
    • Understanding the Customer: learn a simple tool to understand different mindsets and how to use this to improve customer communication.
      • Customer Service Excellence Essentials: Part 4
      • Price: Complimentary for Members
  • Customer Service Excellence Essentials: Part 5 (Faculty: PSDA) (Length: 01:01:18)
    • Upselling: learn a simple system that allows them to upsell without having to become involved in a complex sales process.
      • Customer Service Excellence Essentials: Part 5
      • Price: Complimentary for Members

 

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