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Customer Service Excellence Essentials

Customer Service Excellence Essentials

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Which training package is right for you? View the educational offerings descriptions below then find your sessions in the training library.

  • Customer Service Excellence Essentials: Part 1 (Faculty: PSDA) (Length: 01:04:45)
    • Original Broadcast: November 2, 2015 – Creating Balanced Relationships: learn the right balance between company and customer responsibilities and how to achieve this through using a customer SLA.
      • Customer Service Excellence Essentials: Part 1
  • Customer Service Excellence Essentials: Part 2 (Faculty: PSDA) (Length: 01:05:13)
    • Original Broadcast: November 9, 2015 – Getting the Right Information from the Customer: learn how to understand the customer’s project aims and take the right specifications every time with these proven tools and techniques.
      • Customer Service Excellence Essentials: Part 2 
  • Customer Service Excellence Essentials: Part 3 (Faculty: PSDA) (Length: 00:58:40)
    • Original Broadcast: November 16, 2015 – Making Sure the Customer Understands You: learn how to communicate in different ways and to work in the customer’s comfort zone.
      • Customer Service Excellence Essentials: Part 3 
  • Customer Service Excellence Essentials: Part 4 (Faculty: PSDA) (Length: 00:59:54)
    • Original Broadcast: November 23, 2015 – Understanding the Customer: learn a simple tool to understand different mindsets and how to use this to improve customer communication.
      • Customer Service Excellence Essentials: Part 4
  • Customer Service Excellence Essentials: Part 5 (Faculty: PSDA) (Length: 01:01:18)
    • Original Broadcast: November 30, 2015 – Upselling: learn a simple system that allows them to upsell without having to become involved in a complex sales process.
      • Customer Service Excellence Essentials: Part 5

 

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