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Making Your Customers Love You by Giving Stellar Service

Wednesday, April 23, 8:00am - 9:00am

Speaker: Roselyn Connor

About This Session
If you give people more than what they expect, you'll win them away from your competition.  "Don't just fulfill what they need or would like, create what they'd love."  Perception is everything.  There are few things that can't be gotten in more than one place.  To create the perception to your customers that what you have to offer is unique and exceptional, you must delve into the realm of their strongest desires.  This workshop is a translation of customer service into the language of your business.  This workshop will help you understand the significant role that you play in delivering the stuff that satisfies your customers.   By attending this workshop, you will have a far more intricate understanding of what it takes to secure new customers and actively maintain present ones.  While it may seem simple, the keyword that runs from the beginning throughout the entire program is RESPECT.  Customer satisfaction is impossible to achieve without respect being an integral part of the relationship between supply and demand.  Your customers will notice improved performance and a greater level of dedication.

About Roselyn Connor
Roselyn Connor is on the faculty of Northwestern University's Center for Public Safety as one of their major executive management trainers of police and fire personnel.  She has been a successful business consultant and speaker since 1990.  Since starting her firm in '93, she's been a speaker and/or  consultant to many major US establishments including: The Chicago Police Department, over 100 military base presentations for all branches of the service, NASA, the FBI, the IRS, several hospitals and over a hundred schools, school systems or educational associations.  Roselyn’s majors in Astrophysics and Russian never led to her original career goal; becoming an astronaut.  Instead, her natural ability for motivating and energizing people took center stage. She’s never regretted her choice. Roselyn has been instrumental to many companies, schools and government agencies in motivating and educating their staff.  Her seminars have been the subject of over 20 newspapers and magazines both local and national.  She’s appeared on CNN and FOX News affiliates.   Roselyn is a published writer and has been a speaker to more than 650,000 people.  She frequently crisscrosses the country speaking to audiences both large and small and says she’s blessed to be doing what she loves.

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