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P2P 2020 Help

P2P 2020: PLUGGED IN - HELP

 

Important Information to Access P2P Virtual Platform 

 

Please read below for instructions on accessing and navigating the P2P virtual platform, Hubb.

 

Registration/Log In Information
 
I didn’t receive my registration confirmation. What do I do?
Your registration confirmation email is sent once registration is complete. Please contact registration@psda.org to resend your confirmation email.
 
How do I get to the Virtual site?
We recommend bookmarking https://psdap2p.hubb.me for quick access each day. 
 
I'm trying to log in but my account is not active.
If you signed up on the day of the event, it may take up to 30 minutes for your account to be activated. You should receive an email with your authentication link to give you access to the site, where you'll be able to set up your profile and password. We strongly recommend setting up your account and profile before the event.
 
How do I log into the virtual site?
If this is your first time logging in, please look for your invitation email. You must click the link in that email, enter the email address you registered with, and follow the prompts on the screen to set your password.
 
If you have already set your password, click “Forget Password?” on the log in page here to recover your password.
 
If you have any issues, contact registration@psda.org .  
 
What if I wanted to register after the event starts?
You still can. Please register here and contact registration@psda.org if you have any questions. Please note if you sign up on the day of the event, it may take up to 30 minutes for your account to be activated.
 
What if I want to cancel and receive a refund?
Due to the nature of the virtual format for the P2P 2020: Plugged In virtual experience, refunds are not permitted. All purchases are final.
 
What if I want to transfer my registration to a co-worker?
If you cannot attend the P2P conference, you may substitute another person from your company prior to Wednesday, October 14. All requests for substitutions must be made via email to registration@psda.org . Substitutions are not permitted once the virtual conference has kicked off on October 14.

 

System Information
 
What browsers are recommended?
The virtual event is best consumed in the most recent version of the Chrome browser, but the latest versions of Edge and Firefox are also supported. Pop-up blockers must be disabled and JavaScript should be enabled.
 
What are the firewall requirements?
Most companies have firewalls, proxy servers, intrusion detection and prevention and/or web filtering devices in place as a mechanism to maintain a level of security and reliability of their network infrastructure. In some instances, these mechanisms may require adjustment by your company's IT Infrastructure team to ensure a quality user experience for the rich media and interactive features of the platform.
 
If your company has strict firewall permissions, we suggest adding *.hubb.me & *.rumbletalk to allow lists where applicable in order to ensure access to pages hosting events.
 
The virtual event will utilize video streaming platforms as well as instant messaging and virtual conferencing (Zoom).  Ensure that you have access to video and instant messaging platforms prior to the event.
 
What time zone does the event take place?
All sessions will take place in Central Time . Please plan accordingly. 


I keep getting kicked out of the platform/asked to log in repeatedly.
If you experience any technical difficulties, please click on the “Live Support” button in the navigation bar on the left hand side of Hubb. If your issue can’t be addressed via live support, you can also contact psda@psda.org . Any technical issues will be addressed as quickly as possible. If you miss a session because of a technical difficulty, all session recordings will be available after the event and will be accessible for 30 days post event.


 

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