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P2P 2020 Keynotes

Keynote Speakers

The education program at P2P 2020: Plugged In is curated by your peers – bringing you the latest in brand solutions with an emphasis on best practices and actionable insights you can immediately put into practice back at the office. View the full schedule here.

 

General Sessions

 

Meet your general speakers! Learn about their sessions below.

 

An End User Panel: What Today’s Buyers Need You to Know — Wednesday, October 14


Panelists Coming Soon


What do prospects really want today? How can a distributor win their attention and keep their business? Get answers directly from three leaders who are responsible for buying print and marketing services. Find out what they like, what they loathe and what they most need from companies like yours.


Creating Moments of Magic: How to Foster an Amazing Customer Service Experience — Thursday, October 15

 

Shep Hyken, Customer Service and Experience Expert - New York Times Bestselling Author


Customer service and experience have become the focus of attention for most distributors, manufacturers, and suppliers around the world. Your customers no longer compare you to your direct competition. They compare you to the best service they have ever had. In this content-rich presentation, Shep will share strategies and “Amazement Tools” to create a customer-focused culture, customer loyalty, internal customer service, and more. Remember, customer service is not a department. It’s a philosophy to be embraced by everyone in an organization, and when done right, gives you a serious competitive edge. 

 

 

About Shep Hyken

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

 

Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®  The Loyal CustomerThe Cult of the Customer The AmazementRevolution, Amaze Every Customer Every Time,Be Amazing or Go Home,  and The ConvenienceRevolution.  He is also the creator of The Customer Focus™, a customer service training program which helps his clients develop a customer service culture and loyalty mindset.

 

In 1983, Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less that 50 employees.Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!

 


 

 

The Art of Accelerated ResilienceTM: Adapt Faster and Achieve More — Friday, October 16

 

Courtney Clark, Author, Speaker & Accelerated Resilience Expert

 

In today’s competitive world, there is no time to recover from our setbacks slowly. The research-based strategies from Courtney’s new book, The Successful Struggle, will have your team managing change, chaos, conflict, and life’s other challenges in the fastest, most productive way possible. Listen in as Courtney describes where internal resilience comes from and how to let go of the plan, find perspective, and be successful even in the most ambiguous situations.

 

At the end of this session, you will be able to:

  • Recognize the benefits of connecting with the purpose of change
  • Develop new strategies to maintain personal power and a sense of control during times of change and chaos
  • Apply the “Stop, Drop, and Roll” technique for chaos management 

Meet Courtney and catch a glimpse of her session with this preview video!

 

About Courtney Clark

Courtney Clark is the luckiest unlucky person in the world. After a series of major struggles beginning in her mid-20s, she has built two successful businesses and is the author of two books, including her most recent book The Successful Struggle: Powerful Techniques to Achieve Accelerated Resilience.

 

She works with people who want to adapt faster and achieve more, and has spoken worldwide to organizations like Procter & Gamble, Dell, S&P, Humana, Cisco, and Cardinal Health.

 

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