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CSR DIY Hiring Toolkit

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Hiring an employee on your own, without the help of a recruiter, can be a challenge. That’s why PSDA, in conjunction with Affnity HR Group, developed this toolkit. The great news is that, with the right process and the appropriate tools, you can hire great talent!

The DIY Hiring Toolkit contains a guide for how to work through every step of the hiring process for customer service representatives. It is comprised of three color-coded sections: Preparing & Launching Your Search, Screening Your Candidates and Hiring & Onboarding Your Employee.
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